Shipping Policy

From a daypack for the daily commute to luggage for a longer trip, your order needs both preparation time and time with the carrier. The estimates below explain those separate stages.

Where orders can go

Our current checkout serves Canada. Enter your full delivery address to see whether service is available for your destination, along with the shipping charge and any applicable taxes. A free-shipping offer applies only where it is expressly shown; free return postage does not mean that every outbound order ships free.

Preparing and delivering your parcel

After successful payment authorization, normal order processing takes approximately 1–2 business days. Once dispatched, estimated transit is 4–6 business days. Business days exclude weekends and applicable holidays. These are estimates rather than a promise of arrival on a particular date; weather, customs, carrier disruption or address checks can affect delivery.

Address details and tracking

Check the street, unit, postal code and recipient details before completing checkout. Let us know promptly if something is incorrect, as a parcel already dispatched may not be rerouted. Tracking information is provided when available, and a new number may take time to show its first carrier scan.

When a delivery needs attention

For an unusually delayed or missing parcel, or a delivered scan when nothing has arrived, email bridgesalbert98405@gmail.com with your order number, checkout email and tracking number. Check any safe delivery location and with other household members while we review the carrier record. For damage, keep the parcel and packaging and include clear photographs. Investigations may take additional time; we will explain the next steps based on the findings and your applicable rights.

Product returns and exchanges are handled under our Refund Policy.