Updated September 9, 2026.
We accept returns of both defective and non-defective goods, and we accept exchanges. A non-defective return may be requested for a change of mind, personal preference, or an item selected in error.
Eligibility and request window
Only new, unused products in their original condition are eligible. Original packaging, labels, accessories, and included materials must remain with the item. A request must be submitted within 30 days after delivery.
Defective or incorrect items
Damage, defects, wrong items, missing parts, or a material difference from the description may qualify for return or exchange. Provide the order number, checkout email, a clear explanation, and photos or video of the product and packaging when the concern involves damage, defects, a wrong item, or missing contents.
Return method and costs
Approved returns are sent by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail any item without authorization. Exchanges depend on available inventory.
Refunds
After approval, a refund is processed to the original payment method within 10 days. Financial institutions may require additional time to post the credit.
Contact
Email: bridgesalbert98405@gmail.com
Mailing address: 340 W Muhammad Ali Blvd, Louisville, KY, 40202, US
Phone: 364-202-1881