Refund Policy

A bag should suit the purpose you chose it for. We accept both non-defective and defective product returns, and we accept exchanges, subject to the conditions below and any consumer rights that cannot be excluded.

Request within 30 calendar days

Ask for a return or exchange within 30 calendar days after delivery. This is the deadline to make the request, not a requirement that your parcel reach us within that period. Our policy covers new goods. For a non-defective return, including a change of mind, personal preference or the wrong size or option, the item must remain new, unused and in its original condition, with its original labels, packaging and included accessories.

Problems with the item received

Damage, defects, a wrong item, missing parts or a material difference from the description may also be reported for return or exchange. A problem item does not have to be free of the damage or defect being reported. Retain the packaging and relevant parts so that the issue can be reviewed.

Arrange approval before mailing

Email bridgesalbert98405@gmail.com with your order number, checkout email and reason for the request. For a product problem, add photographs or video showing the issue. Wait for approval before sending anything back. Once approved, we will confirm the exact return address and instructions; the mailing address on our contact page is for correspondence and is not automatically the returns destination.

Prepaid postal returns

Returns are sent by mail. A free prepaid return label is included in your parcel. Use that label after approval, following the confirmed instructions; you do not pay for the label or its covered return postage. If the label is missing or lost, contact us for help. No restocking fee is charged. This return-postage policy does not promise a refund of every outbound delivery charge; any applicable treatment of original shipping charges will be explained during review in accordance with the order terms and law.

Exchanges and refunds

We accept exchange requests, with the replacement subject to review and available inventory. If the desired option is unavailable, we will discuss the available resolution with you. After a refund is approved, we process and initiate it to the original payment method within 10 days. Your bank, card issuer or payment provider may need additional time to post the credit. Nothing in this policy removes mandatory consumer remedies.